Customer Story

Thanks to GetMint, Pretto secured accurate presence in generated answers

As Pretto transitioned from start-up to scale-up with a clear path toward profitability, organic acquisition became a strategic priority.
Already highly mature in SEO, the company saw the rise of AI-driven engines as an inevitable shift in search.
Before GetMint, Pretto relied on manual testing in ChatGPT and other AI engines. But for a nationwide player in a highly competitive market, it became essential to measure visibility and understand where Pretto was (or wasn’t) mentioned.

+€2 billion in real estate loans financed per year

+200 employees

Objectives

1. Understand and track Pretto’s visibility across AI engines

2. Identify missing or incorrect mentions and correct them

3. Detect content opportunities inspired by real user prompts

4. Prepare the company for the shift from SEO to GEO (Generative Engine Optimization)

The Approach

From the moment they adopted Getmint, Pretto identified a key challenge: relying on prompts actually used by customers instead of internal formulations that could bias the analysis.
To address this, Pretto introduced a systematic process with each new lead:

  • Capture the acquisition source
  • And, when relevant, the exact prompt the user entered in an AI engine

Although the volume is modest, the prompts collected offer highly authentic input that is essential for feeding Getmint with prompts that reflect real market behavior.
These prompts then serve as a foundation to:

  • Analyze Pretto’s actual presence across AI engines
  • Identify non-mention areas
  • Launch targeted projects within Getmint

Using these real user insights, Pretto also began adapting its best-performing SEO assets to the AI search environment to strengthen visibility on strategic prompts.

How Pretto Uses GetMint Daily

1. Tracking AI Visibility

The Growth team monitors Pretto’s visibility index to understand how the brand positions itself against competitors.

Progress is steady and, just like traditional SEO, it is a continuous effort where every improvement contributes to long-term gains.

2. Verifying Sources & Correcting Information
Getmint helps Pretto identify:

  • where the brand is mentioned,
  • whether its content is cited,
  • and which information is accurate or outdated.

Example: An outdated Trustpilot rating still referenced by certain LLMs, leading to partial or imprecise mentions.

3. Identifying Opportunities

Pretto places significant focus on updating its content. Considerable effort is made internally to keep pages that are heavily used by LLMs up to date.

They also observed that LLMs tend to categorize them primarily as an “online broker.”

This insight has helped guide their content strategy to ensure Pretto is also represented in prompts related to more “traditional brokerage.”

Results

Growing AI Visibility

The visibility index shows consistent improvement (+15% in few weeks), demonstrating Pretto’s increasingly solid presence across AI engines.
This boost in visibility has already enabled them to outperform one of their main competitors, both in visibility score and in share of voice (i.e., the proportion of brand mentions out of total mentions).

A Clear Rise in “ChatGPT” First-Click Attribution

Although only a few leads explicitly declare ‘AI engine’ as their source, Pretto has seen a sharp surge in traffic attributed to ChatGPT in its first-click attribution model. This means that, even if users don’t say they come from an AI tool, Pretto’s analytics show that an increasing number of first visits actually originate from ChatGPT links

Incorrect Information Identified and Corrected

Thanks to Getmint, Pretto has been able to:

  • detect outdated information frequently reused by LLMs (e.g., Trustpilot score)
  • contact the concerned websites
  • secure corrected and updated mentions

A Structured Framework for Long-Term AI Acquisition

Pretto now benefits from:

  • ongoing visibility monitoring
  • a growing database of real user prompts
  • a clear view of strengths and gaps in AI-generated answers
  • the ability to align SEO and AI within a unified organic strategy
Conclusion

Pretto’s adoption of Getmint reflects a structured approach to anticipating the evolution of search and strengthening its presence in AI-driven engines, just as the company had done historically with SEO.
Thanks to Getmint, Pretto has:

  • clarified its visibility level
  • secured accurate presence in generated answers
  • identified new content opportunities
  • and established analytical foundations to understand and grow AI-driven acquisition over time
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With GetMint, we finally have a clear view of our brand’s presence in AI. It gave us the tools to act, boost visibility, and turn it into measurable growth.
Jacques Edouard Sabatier
CEO & Co-Founder at Jow
We tested many solutions on the market, and GetMint is the one that best fits our agency’s needs. It enables us to deliver more reliable, faster and immediately actionable insights to our clients, and it’s now the solution we recommend to them.
Jordan Chenevier-Truchet
CEO @ Bulldozer
Monitoring AI search has become as critical as Google SEO. GetMint is the first solution that made it easy — and it delivered a real ROI.
Renaud Pestre
Co-Founder at Pretto
GetMint gave us a clear view of where we appear in AI answers and what to fix first in terms of content coverage and external influence. The dashboards are simple, the data is reliable, and the action list is easy to execute.
Céline Bussy
Global Head of E-commerce at Olyos Group
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